@keyframes dy-drive-pulse{0%,to{opacity:1}50%{opacity:.35}}@keyframes dy-drive-dot{0%,80%,to{opacity:.4;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}@keyframes dy-drive-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}@keyframes dy-drive-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@keyframes dy-drive-ring{0%{box-shadow:0 0 #ff6b1a73}to{box-shadow:0 0 0 10px #ff6b1a00}}.dy .dy-drive{--prio-critical:#ff8577;--prio-high:#ff9a52;--prio-medium:#ffc66e;--prio-low:#8fd6c4;background:radial-gradient(60% 40% at 50% -10%, #ff6b1a1f, transparent 70%), var(--bg-0);flex-direction:column;min-height:100dvh;display:flex;position:relative}.dy .dy-drive-bar{z-index:20;border-bottom:1px solid var(--line-1);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#080706db;align-items:center;gap:14px;min-height:64px;padding:10px clamp(12px,2vw,22px);display:flex;position:sticky;top:0}.dy .dy-drive-brand{border-radius:12px;place-items:center;min-width:44px;min-height:44px;display:grid}.dy .dy-drive-name{font-family:var(--f-display);color:var(--ink-1);white-space:nowrap;font-size:16px;font-weight:600;line-height:1.15;display:grid}.dy .dy-drive-kicker{letter-spacing:.12em;text-transform:uppercase;color:var(--orange-hi);font-size:11px;font-weight:600}.dy .dy-drive-steps{align-items:center;gap:6px;margin-inline:auto;display:none}@media (min-width:1000px){.dy .dy-drive-steps{display:flex}}.dy .dy-drive-steps li{border-radius:var(--r-pill);border:1px solid var(--line-1);color:var(--ink-4);transition:color var(--t-2) var(--ease-soft), border-color var(--t-2) var(--ease-soft), background-color var(--t-2) var(--ease-soft);align-items:center;gap:8px;padding:6px 12px 6px 6px;font-size:13px;font-weight:500;display:inline-flex}.dy .dy-drive-steps li+li:before{content:"";background:var(--line-2);width:14px;height:1px;margin-left:-21px;margin-right:6px}.dy .dy-drive-step-n{background:var(--bg-3);border-radius:50%;place-items:center;width:22px;height:22px;font-size:12px;font-weight:600;display:grid}.dy .dy-drive-steps li.is-now{color:var(--ink-1);border-color:var(--orange-edge);background:var(--orange-wash)}.dy .dy-drive-steps li.is-now .dy-drive-step-n{background:var(--orange);color:var(--orange-ink);animation:dy-drive-ring 1.8s var(--ease-out) infinite}.dy .dy-drive-steps li.is-done{color:var(--ink-2)}.dy .dy-drive-steps li.is-done .dy-drive-step-n{color:var(--ok);background:#5ee0a029}.dy .dy-drive-actions{align-items:center;gap:8px;margin-left:auto;display:flex}@media (min-width:1000px){.dy .dy-drive-actions{margin-left:0}}.dy .dy-drive-icon-btn{border-radius:var(--r-pill);border:1px solid var(--line-2);min-height:40px;font-family:var(--f-display);color:var(--ink-1);transition:border-color var(--t-2) var(--ease-soft), background-color var(--t-2) var(--ease-soft);align-items:center;gap:7px;padding:0 14px;font-size:14px;font-weight:500;display:inline-flex}.dy .dy-drive-icon-btn:hover{border-color:var(--orange-edge);background:var(--orange-wash)}@media (pointer:coarse){.dy .dy-drive-icon-btn{min-height:44px}}@media (max-width:560px){.dy .dy-drive-icon-btn span{clip:rect(0, 0, 0, 0);width:1px;height:1px;position:absolute;overflow:hidden}.dy .dy-drive-icon-btn{justify-content:center;width:44px;padding:0}}.dy .dy-live-chip{border-radius:var(--r-pill);white-space:nowrap;color:var(--ink-3);border:1px solid var(--line-2);align-items:center;gap:8px;padding:6px 12px;font-size:12.5px;font-weight:500;display:inline-flex}.dy .dy-live-chip.is-live{color:var(--ink-1);background:#5ee0a012;border-color:#5ee0a04d}.dy .dy-live-chip.is-off{color:var(--amber);border-color:#ffb36b4d}@media (max-width:420px){.dy .dy-live-chip{display:none}}.dy .dy-live-dot{background:var(--ok);width:7px;height:7px;box-shadow:0 0 8px var(--ok);border-radius:50%;flex-shrink:0;animation:2s ease-in-out infinite dy-drive-pulse;display:inline-block}.dy .dy-drive-tabs{z-index:15;border-radius:var(--r-pill);border:1px solid var(--line-2);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#0e0c0aeb;grid-template-columns:repeat(3,1fr);gap:4px;margin:12px clamp(12px,2vw,22px) 0;padding:4px;display:grid;position:sticky;top:64px}.dy .dy-drive-tab{border-radius:var(--r-pill);min-height:44px;font-family:var(--f-display);color:var(--ink-3);justify-content:center;align-items:center;gap:7px;font-size:14px;font-weight:500;display:inline-flex}.dy .dy-drive-tab.is-on{background:var(--orange);color:var(--orange-ink)}.dy .dy-drive-panes{flex:auto;min-height:0;padding:14px clamp(12px,2vw,22px) 40px}.dy .dy-drive-done{border-radius:var(--r-md);background:linear-gradient(90deg, #5ee0a014, transparent 70%), var(--bg-1);animation:dy-drive-in .36s var(--ease-out);border:1px solid #5ee0a047;flex-wrap:wrap;align-items:center;gap:10px 16px;margin:12px clamp(12px,2vw,22px) 0;padding:12px 12px 12px 16px;display:flex}.dy .dy-drive-done p{color:var(--ink-2);flex:280px;font-size:14.5px}.dy .dy-drive-done strong{color:var(--ink-1);font-weight:600}.dy .dy-drive-done-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.dy .dy-drive-done .dy-btn{min-height:40px;padding:0 18px;font-size:14.5px}@media (pointer:coarse){.dy .dy-drive-done .dy-btn{min-height:44px}}.dy .dy-drive-panes>.dy-pane{display:none}.dy .dy-drive-panes[data-tab=write]>.dy-pane-write,.dy .dy-drive-panes[data-tab=queue]>.dy-pane-queue,.dy .dy-drive-panes[data-tab=ticket]>.dy-pane-ticket{animation:dy-drive-in .28s var(--ease-out);display:block}@media (min-width:1200px){.dy .dy-drive{height:100dvh;min-height:640px}.dy .dy-drive-tabs{display:none}.dy .dy-drive-sm-only{display:none!important}.dy .dy-drive-panes{grid-template-columns:minmax(340px,380px) minmax(330px,.9fr) minmax(440px,1.3fr);gap:14px;min-height:0;padding:14px clamp(12px,2vw,22px);display:grid}.dy .dy-drive-panes>.dy-pane,.dy .dy-drive-panes[data-tab]>.dy-pane{flex-direction:column;min-height:0;animation:none;display:flex;overflow-y:auto}}.dy .dy-pane{border-radius:var(--r-lg);border:1px solid var(--line-1);background:linear-gradient(180deg, #ffecdc08, #ffecdc02), var(--bg-1);scrollbar-width:thin;scrollbar-color:#ffecdc24 transparent;padding:18px}@media (min-width:1200px){.dy .dy-pane{padding:20px}}.dy .dy-pane-head{align-items:flex-start;gap:12px;margin-bottom:18px;display:flex}.dy .dy-pane-step{background:var(--bg-3);border:1px solid var(--line-2);width:30px;height:30px;font-family:var(--f-display);color:var(--orange-hi);border-radius:10px;flex-shrink:0;place-items:center;font-size:14px;font-weight:600;display:grid}.dy .dy-pane-title{letter-spacing:-.01em;font-size:19px;line-height:1.25}.dy .dy-pane-sub{color:var(--ink-4);margin-top:2px;font-size:13.5px}.dy .dy-pane-foot{color:var(--ink-4);align-items:center;gap:8px;margin-top:auto;padding-top:16px;font-size:12.5px;display:flex}.dy .dy-compose{gap:16px;display:grid}.dy .dy-compose .dy-pane-head{margin-bottom:2px}.dy .dy-compose-group{border:0;gap:8px;min-width:0;margin:0;padding:0;display:grid}.dy .dy-compose-label{letter-spacing:.01em;color:var(--ink-2);padding:0;font-size:13px;font-weight:600}.dy .dy-compose-row{justify-content:space-between;align-items:baseline;gap:10px;display:flex}.dy .dy-count{color:var(--ink-4);font-variant-numeric:tabular-nums;font-size:12px}.dy .dy-compose .dy-input{min-height:46px;padding:11px 14px;font-size:16px}.dy .dy-compose textarea.dy-input{min-height:112px}.dy .dy-personas{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;display:grid}.dy .dy-persona{text-align:center;border-radius:var(--r-md);border:1px solid var(--line-1);background:var(--bg-2);cursor:pointer;min-height:52px;transition:border-color var(--t-2) var(--ease-soft), background-color var(--t-2) var(--ease-soft);flex-direction:column;align-items:center;gap:6px;padding:10px 6px 9px;display:flex;position:relative}.dy .dy-persona:hover{border-color:var(--line-3)}.dy .dy-persona.is-on{border-color:var(--orange-edge);background:linear-gradient(180deg, var(--orange-wash), transparent 90%), var(--bg-2)}.dy .dy-persona input,.dy .dy-seg-opt input{opacity:0;pointer-events:none;position:absolute}:is(.dy .dy-persona:has(input:focus-visible),.dy .dy-seg-opt:has(input:focus-visible)){outline:2px solid var(--orange-hi);outline-offset:2px}.dy .dy-persona-avatar{background:var(--bg-3);border:1px solid var(--line-2);width:34px;height:34px;font-family:var(--f-display);color:var(--ink-1);border-radius:50%;flex-shrink:0;place-items:center;font-size:12.5px;font-weight:600;display:grid}.dy .dy-persona.is-on .dy-persona-avatar{background:var(--orange);border-color:var(--orange);color:var(--orange-ink)}.dy .dy-persona-text{min-width:0;max-width:100%;line-height:1.3;display:grid}.dy .dy-persona-name{color:var(--ink-1);text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:500;overflow:hidden}.dy .dy-persona-role{color:var(--ink-4);text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;overflow:hidden}.dy .dy-seg{border-radius:var(--r-md);border:1px solid var(--line-1);background:var(--bg-2);grid-template-columns:1fr 1fr;gap:4px;padding:4px;display:grid}.dy .dy-seg-opt{min-height:40px;color:var(--ink-3);cursor:pointer;border-radius:10px;justify-content:center;align-items:center;gap:7px;font-size:14px;font-weight:500;display:inline-flex;position:relative}.dy .dy-seg-opt.is-on{background:var(--bg-3);color:var(--ink-1);box-shadow:inset 0 0 0 1px var(--line-2)}.dy .dy-seg-opt.is-on svg{color:var(--orange-hi)}@media (pointer:coarse){.dy .dy-seg-opt{min-height:44px}}.dy .dy-hp{width:1px;height:1px;position:absolute;left:-9999px;overflow:hidden}.dy .dy-compose-send{flex-wrap:wrap;align-items:center;gap:12px 16px;display:flex}.dy .dy-compose-send .dy-btn{min-height:48px}.dy .dy-compose-mode{color:var(--ink-3);align-items:center;gap:8px;font-size:13px;display:inline-flex}.dy .dy-compose-sent{border-radius:var(--r-pill);width:fit-content;min-height:40px;color:var(--ok);animation:dy-drive-in .3s var(--ease-out);background:#5ee0a01a;align-items:center;gap:8px;padding:0 14px;font-size:13.5px;font-weight:500;display:inline-flex}@media (min-width:1200px){.dy .dy-compose-sent{display:none}}.dy .dy-examples{flex-wrap:wrap;gap:6px;display:flex}.dy .dy-example{border-radius:var(--r-pill);border:1px solid var(--line-2);min-height:36px;color:var(--ink-2);text-align:left;transition:border-color var(--t-2) var(--ease-soft), background-color var(--t-2) var(--ease-soft), color var(--t-2) var(--ease-soft);padding:0 12px;font-size:13px}.dy .dy-example:hover{border-color:var(--orange-edge);color:var(--ink-1)}.dy .dy-example.is-on{border-color:var(--orange);background:var(--orange-wash);color:var(--ink-1)}@media (pointer:coarse){.dy .dy-example{min-height:44px}}.dy .dy-compose-privacy{color:var(--ink-4);gap:9px;font-size:12.5px;line-height:1.55;display:flex}.dy .dy-compose-privacy svg{flex-shrink:0;margin-top:2px}.dy .dy-queue{gap:8px;display:grid}.dy .dy-qitem{border-radius:var(--r-md);border:1px solid var(--line-1);background:var(--bg-2);text-align:left;width:100%;transition:border-color var(--t-2) var(--ease-soft), background-color var(--t-2) var(--ease-soft);gap:6px;padding:12px 14px;display:grid}.dy .dy-qitem:hover{border-color:var(--line-3)}.dy .dy-qitem.is-on{border-color:var(--orange-edge);background:linear-gradient(90deg, var(--orange-wash), transparent 70%), var(--bg-2)}.dy .dy-qitem.is-mine{box-shadow:inset 3px 0 0 var(--orange)}.dy .dy-qitem.is-working{background:linear-gradient(100deg, transparent 30%, #ff8a3d1a 50%, transparent 70%) 0 0 / 200% 100%, var(--bg-2);animation:1.6s linear infinite dy-drive-shimmer}.dy .dy-qitem-top{align-items:center;gap:8px;min-width:0;display:flex}.dy .dy-qitem-id{color:var(--ink-4);font-variant-numeric:tabular-nums;font-size:12.5px;font-weight:500}.dy .dy-qitem-you{border-radius:var(--r-pill);background:var(--orange);color:var(--orange-ink);padding:1px 8px;font-size:11px;font-weight:600}.dy .dy-qitem-age{color:var(--ink-4);white-space:nowrap;margin-left:auto;font-size:12px}.dy .dy-qitem-subject{color:var(--ink-1);font-size:14.5px;font-weight:500;line-height:1.35}.dy .dy-qitem-meta{color:var(--ink-3);flex-wrap:wrap;align-items:center;gap:6px 12px;font-size:12.5px;display:flex}.dy .dy-qitem-agent{align-items:center;gap:6px;display:inline-flex}.dy .dy-qitem-sla{font-variant-numeric:tabular-nums;align-items:center;gap:5px;margin-left:auto;display:inline-flex}.dy .dy-qitem-sla.is-hot{color:var(--prio-critical)}.dy .dy-qitem-reading{color:var(--orange-hi);align-items:center;gap:8px;display:inline-flex}.dy .dy-qitem-failed{color:#ff9d90}.dy .dy-dots{gap:3px;display:inline-flex}.dy .dy-dots i{background:currentColor;border-radius:50%;width:4px;height:4px;animation:1.1s ease-in-out infinite dy-drive-dot}.dy .dy-dots i:nth-child(2){animation-delay:.15s}.dy .dy-dots i:nth-child(3){animation-delay:.3s}.dy .dy-prio{border-radius:var(--r-pill);white-space:nowrap;color:var(--c);background:color-mix(in srgb, var(--c) 14%, transparent);align-items:center;gap:6px;padding:2px 9px 2px 7px;font-size:12px;font-weight:600;line-height:1.5;display:inline-flex}.dy .dy-prio:before{content:"";background:var(--c);border-radius:50%;width:6px;height:6px}.dy .dy-prio.is-critical{--c:var(--prio-critical)}.dy .dy-prio.is-high{--c:var(--prio-high)}.dy .dy-prio.is-medium{--c:var(--prio-medium)}.dy .dy-prio.is-low{--c:var(--prio-low)}.dy .dy-prio.is-pending{--c:var(--ink-3)}.dy .dy-prio.is-untriaged{--c:#ff9d90}.dy .dy-source[hidden]{display:none}.dy .dy-prio.is-pending:before{animation:1s ease-in-out infinite dy-drive-pulse}.dy .dy-avatar{background:hsl(var(--hue,24) 45% 26%);color:hsl(var(--hue,24) 90% 88%);font-family:var(--f-display);border-radius:50%;flex-shrink:0;place-items:center;font-size:10px;font-weight:600;display:inline-grid}.dy .dy-avatar.is-empty{background:var(--bg-3)}.dy .dy-ticket{animation:dy-drive-in .32s var(--ease-out);gap:14px;display:grid}.dy .dy-ticket-empty{text-align:center;align-content:center;justify-items:center;gap:10px;height:100%;min-height:320px;display:grid}.dy .dy-ticket-empty .dy-small{max-width:300px}.dy .dy-ticket-ids{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.dy .dy-ticket-subject{letter-spacing:-.015em;margin-top:10px;font-size:clamp(20px,2vw,24px);line-height:1.25}.dy .dy-ticket-subject:focus{outline:none}.dy .dy-ticket-from{color:var(--ink-4);margin-top:6px;font-size:13px}.dy .dy-source{border-radius:var(--r-pill);border:1px solid var(--line-2);color:var(--ink-2);align-items:center;gap:7px;margin-left:auto;padding:3px 10px;font-size:12px;font-weight:500;display:inline-flex}.dy .dy-source.is-live{color:var(--ink-1);border-color:#5ee0a04d}.dy .dy-source.is-recorded{color:var(--amber);border-color:#ffb36b4d}.dy .dy-ticket-msg{border-radius:var(--r-md);border:1px solid var(--line-1);background:var(--bg-2);color:var(--ink-2);white-space:pre-wrap;padding:14px 16px;font-size:15px;line-height:1.65}.dy .dy-ticket-card{border-radius:var(--r-md);border:1px solid var(--line-1);background:var(--bg-2);padding:16px}.dy .dy-ticket-ai{border-color:var(--orange-edge);background:radial-gradient(90% 60% at 0% 0%, #ff6b1a17, transparent 70%), var(--bg-2)}.dy .dy-ticket-card-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:6px 12px;margin-bottom:12px;display:flex}.dy .dy-ticket-card-title{font-family:var(--f-display);color:var(--ink-1);align-items:center;gap:8px;font-size:15px;font-weight:600;display:inline-flex}.dy .dy-ticket-card-title svg{color:var(--orange-hi)}.dy .dy-ai-tag,.dy .dy-rule-tag,.dy .dy-changed{letter-spacing:.06em;text-transform:uppercase;vertical-align:1px;border-radius:6px;padding:0 7px;font-size:10.5px;font-weight:600;line-height:18px;display:inline-block}.dy .dy-ai-tag{background:var(--orange-wash);color:var(--orange-hi)}.dy .dy-rule-tag{color:var(--ink-3);background:#ffecdc12}.dy .dy-changed{color:var(--ok);text-transform:none;letter-spacing:0;background:#5ee0a01f}.dy .dy-pipe{gap:2px;margin-bottom:4px;display:grid}.dy .dy-pipe li{min-height:34px;color:var(--ink-4);transition:color var(--t-2) var(--ease-soft);grid-template-columns:20px 1fr auto 52px;align-items:center;gap:10px;font-size:13.5px;display:grid}.dy .dy-pipe-mark{border:1.5px solid var(--line-3);width:20px;height:20px;transition:background-color var(--t-2) var(--ease-soft), border-color var(--t-2) var(--ease-soft);border-radius:50%;place-items:center;display:grid}.dy .dy-pipe li.is-now{color:var(--ink-1)}.dy .dy-pipe li.is-now .dy-pipe-mark{border-color:var(--orange);border-top-color:#0000;animation:.8s linear infinite dy-spin}.dy .dy-pipe li.is-done{color:var(--ink-2)}.dy .dy-pipe li.is-done .dy-pipe-mark{background:var(--orange);border-color:var(--orange);color:var(--orange-ink);animation:dy-pop .38s var(--ease-out) both;animation-delay:calc(var(--i) * 90ms)}.dy .dy-pipe li.is-failed{color:#ff9d90}.dy .dy-pipe li.is-failed .dy-pipe-mark{color:#ff9d90;border-color:#ff7a6b}.dy .dy-pipe li.is-skipped{opacity:.5}.dy .dy-pipe-kind{letter-spacing:.06em;text-transform:uppercase;color:var(--ink-4);font-size:10.5px;font-weight:600}.dy .dy-pipe-kind.is-ai{color:var(--orange-hi)}.dy .dy-pipe-time{text-align:right;font-variant-numeric:tabular-nums;color:var(--ink-4);font-size:12px}.dy .dy-ticket-fields{border-top:1px solid var(--line-1);animation:dy-drive-in .36s var(--ease-out);grid-template-columns:repeat(2,minmax(0,1fr));gap:14px 12px;margin-top:14px;padding-top:16px;display:grid}@media (max-width:480px){.dy 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