Knowledge Base test drive
Test driveKnowledge Base
- Get an answer
- Find a gap
- Fill the gap
- See it answer
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Employee portal
Deskyon's staff, before they raise a ticket.
Matching articles appear as you type. Nothing is recorded until you press Get Help.
Matching runs DeskAI's own ranking code, in your browser.
Knowledge base
What the IT team has written, and how it is doing.
Sample articles. Their counts start at sample numbers and move as you use the portal.
KB Search Misses
What people searched for and did not find. Last 7 days.
28Portal searches
43%Found nothing
36%Solved without a ticket
- teams echo in meetings
- second monitor not detected
- zoom screen share not working
- expense app keeps crashing
- how do i book a meeting room
Typing is not counted. A search counts when someone presses Get Help, says an article solved it, or goes on to raise a ticket.
Sample library and last week's searches, plus yours.