Knowledge Base
Answer the question before it becomes a ticket.
A searchable library of how-tos and fixes. DeskAI suggests the right article while someone is still describing their problem, and the AI reads the same articles when it triages and answers tickets.
Knowledge Base is included on Team plans and above.
Try it now
Ask it something. Then ask what it missed.
The employee portal, searching a sample library with DeskAI's own matching. Find an answer, then find a gap. Or open the full test drive to write the missing article and watch the same search find it.
Three things to try
- Ask something the library knowsTry “My VPN keeps disconnecting”, read the article, and say it solved it.
- Ask something it does notPress Get Help on a question with no match. It joins the gaps on the right.
- Fill the gapWrite the missing article, by hand or with AI, in the full test drive.
Searches that found nothing this week
- teams echo in meetings
- second monitor not detected
- zoom screen share not working
- expense app keeps crashing
A sample library and a week of sample searches. Matching runs DeskAI's own ranking code in your browser.
Matching articles appear as you type. Nothing is recorded until you press Get Help.
What it does
The parts that matter.
Suggested while they type
As someone describes a problem in the portal, matching articles appear. If one solves it, they say so and no ticket is needed.
Better answers from the AI
Triage's suggested fix, the AI assistant on a ticket and the optional autonomous agent all get the articles that match the ticket.
See what earns its place
Track how often each article is read, how often it solved the problem, and which searches found nothing at all.
Publish without a developer
Write in the editor, set a category and tags, save. The article is live for people and the AI straight away.
How it works
Three steps, none of them yours.
Build the library
Write articles in the editor and organise them by category, starting with the questions you answer most.
Surface it where it helps
Articles are matched to what people type in the portal, and to tickets in the agent's sidebar and for the AI.
Keep it honest
Views, solved issues and missed searches show which articles work and which gaps to fill next.
Elsewhere in DeskAI
It does not work alone.
- AI TriageDeskAI reads every incoming ticket, sets its priority and category, writes a one-line summary, routes it to the right person and drafts a reply, before anyone on your team opens it..
- TicketingThe full lifecycle in one place: intake, assignment, internal discussion, resolution and satisfaction surveys, with SLA targets watching every ticket..
- AnalyticsLive views of ticket volume, SLA attainment, agent performance and satisfaction, plus summaries that arrive by email so nobody has to remember to look..
Let’s talk
See it run on your queue.
Bring a week of real tickets. We will show you what DeskAI would have done with each one.