DeskAIThe AI helpdesk by Deskyon
IT support that thinks ahead.
DeskAI reads every request the moment it lands, routes it to the right person, starts the SLA clock and drafts the first reply. Your team starts each shift with a queue that is already sorted.
- Cloud or self-hosted
- Unlimited end users
- No per-seat pricing
What DeskAI does
Triage on arrival
Category, priority and owner are set before anyone opens the ticket.
SLAs that hold
Deadlines attach automatically, with warnings while there is still time to act.
Answers before tickets
The portal suggests the fix while someone is still describing the problem.
Who we are
A focused company building for service teams.
Deskyon makes practical AI software for the people who keep everyone else working. We started with the helpdesk because it is where the most time quietly disappears: sorting, assigning and chasing, before any real support happens.
- Intake
- Classification
- Routing
- SLA start
- Judgement
- Edits
- The reply that matters
Connects to the tools your team already runs
- Slack
- Microsoft Teams
- Microsoft 365
- Entra ID SSO
- IMAP & SMTP
- Webhooks
- REST API
- Embeddable widget
The platform
Everything a service desk needs, in one place.
Six parts of one product, sharing the same tickets, people and permissions. Nothing here is a separate login.
- AI TriageExplore
Routing that happens on its own
Every request is classified and assigned the moment it arrives.
- Ticketing
ExploreA lifecycle with nothing lost
Threads, notes, SLAs and a full audit trail in one view.
- Self-serviceExplore
Answers people find themselves
A portal that suggests the fix before a ticket exists.
- AnalyticsExplore
Numbers you act on this week
SLA attainment, satisfaction and workload, live.
- AssetsExplore
Hardware tied to the people using it
Devices and licences linked to their owners and their tickets.
- IntegrationsExplore
Fits the stack you already run
Slack, Teams, Microsoft 365, email, webhooks and a REST API.
Who it is for
Built for service teams in every sector.
- Managed service providers
- Internal IT
- Enterprise
- Education
- Healthcare
- Financial services
- Retail
- Manufacturing
- Public sector
- Nonprofit
- Hospitality
- Logistics
Rather talk it through? We will walk you through DeskAI on your own kind of queue. Book a walkthrough
Use cases
What it looks like day to day.
- MSPsEvery client, one consoleIsolated data and portals per client
- Internal ITNobody sorts the Monday queueWeekend requests triaged before 9am
- EnterpriseSSO for every departmentAccess follows your identity provider
- MSPsSLA reports per contractThe monthly review writes itself
- Internal ITNew starter, zero ticketsOnboarding as one catalogue request
- EnterpriseRequests with approvals built inStructured forms that route themselves
How we work
Built to earn trust, not borrow it.
Every call the AI makes, from priority and category to the summary and draft reply, sits on the ticket where your team can see it and change it.
- Slack & TeamsRequests raised and answered where people already work
- Entra ID SSOAccess follows your existing identity provider
- Self-hostedRun DeskAI on your own infrastructure with Docker
Let’s talk
Make your queue quieter.
Bring a week of real tickets. We will show you what DeskAI would have done with each one, before you commit to anything.