Pricing
Priced per team, not per seat.
Your plan covers a number of technicians, so adding someone to the desk does not add a line to the invoice.
Startup
$149
Billed monthly
Up to 3 technicians
For lean IT teams that want enterprise AI without the enterprise price tag.
- 3 technicians included
- 5,000 tickets a month
- AI triage and auto-routing
- Email intake
- Employee self-service portal
- Requests and alerts in Slack and Teams
- Email support
Team
$399
Billed monthly
Up to 15 technicians
For growing IT departments ready to run a serious operation.
- 15 technicians included
- Unlimited tickets
- Full AI suite
- Email and portal intake
- Knowledge base management
- SLA tracking and enforcement
- Analytics dashboard
- Priority support
- Best value
Business
$899
Billed monthly
Up to 50 technicians
For larger IT teams that need scale, compliance and full control.
- 50 technicians included
- Unlimited tickets
- Everything in Team
- Custom AI workflows
- SSO and SAML
- Advanced audit logs
- Dedicated account manager
- Phone and priority support
Enterprise
Custom
Quoted per organisation
Unlimited technicians
For organisations with procurement, compliance and security requirements.
- Unlimited technicians
- Unlimited tickets
- Everything in Business
- Custom AI tuning
- SAML and SCIM provisioning
- Custom integrations and API
- Executive success manager
- Uptime SLA and custom MSA
The arithmetic
Run your own comparison.
Put in your team size and what you pay per agent today. We are not going to quote a competitor’s price list at you.
Side by side
Every plan, in full.
| Feature | Startup | Team | Business | Enterprise |
|---|---|---|---|---|
| Scale | ||||
| Technicians | 3 | 15 | 50 | Unlimited |
| Tickets per month | 5,000 | Unlimited | Unlimited | Unlimited |
| AI | ||||
| Triage and auto-routing | Included | Included | Included | Included |
| Full AI suite | Not included | Included | Included | Included |
| Custom AI workflows | Not included | Not included | Included | Included |
| Custom AI tuning | Not included | Not included | Not included | Included |
| Service desk | ||||
| Email intake | Included | Included | Included | Included |
| Employee self-service portal | Included | Included | Included | Included |
| Requests and alerts in Slack and Teams | Included | Included | Included | Included |
| Knowledge base management | Not included | Included | Included | Included |
| SLA tracking and enforcement | Not included | Included | Included | Included |
| Analytics dashboard | Not included | Included | Included | Included |
| Security and admin | ||||
| SSO and SAML | Not included | Not included | Included | Included |
| Advanced audit logs | Not included | Not included | Included | Included |
| SCIM provisioning | Not included | Not included | Not included | Included |
| Custom integrations and API | Not included | Not included | Not included | Included |
| Support | ||||
| Support | Priority | Phone and priority | Executive success manager | |
| Dedicated account manager | Not included | Not included | Included | Included |
| Uptime SLA and custom MSA | Not included | Not included | Not included | Included |
Why not price per agent?
Your plan covers a number of technicians instead of charging for each one, so the bill does not climb every time someone joins the desk.
What counts as a technician?
Anyone who works tickets: agents and admins. Employees who submit requests through the portal do not need an account.
What happens when we need more technicians?
Upgrade from the admin portal and the new limits apply immediately. Downgrades take effect at the next billing cycle.
Can we run DeskAI on our own infrastructure?
Yes. DeskAI can be deployed with Docker on infrastructure you control. Talk to us about what a self-hosted install needs.
Is annual billing cheaper?
Yes. Annual billing is paid up front and saves 20 percent compared with paying monthly.
Whose AI account does DeskAI use?
Your own Anthropic API key, added in the admin portal, so ticket content goes to the model provider directly rather than through an intermediary.
How do we get started?
Choose Startup, Team or Business and start a 14-day free trial: add a payment method, get your license key, and create your workspace. Nothing is charged until the trial ends. Set it up yourself with the quick start guide, or book a call and our team will set it up with you for free, on any plan. Enterprise starts with a conversation.
Let’s talk
Still choosing a plan?
Tell us the size of your team and the shape of your queue. We will tell you which plan fits, including when the answer is the smallest one.