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For MSPs

Run every client from one console, without mixing them up.

DeskAI is built for teams that support more than one organisation. Each client's tickets, articles and agents stay isolated, while your team keeps one view across all of them.

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Built for managed service providers

What you get, specifically.

  • Isolated client workspaces

    Agents assigned to one client never see another client's tickets, articles or agents.

  • A portal per client

    Each client gets their own portal URL, so requests land only in that client's workspace.

  • Analytics per client

    Filter SLA and satisfaction figures by client, ready for the monthly service review.

  • SLA tiers per contract

    Different clients get different response targets, matched to what they pay for.

  • An MSP console

    Create clients, assign agents, change plans and see ticket and agent counts in one view.

  • Triage for every client

    AI triage and routing run inside each workspace, on that client's own tickets and articles.

A team working on laptops around a long table in an evening workshop

Why teams like yours pick it

Three honest reasons.

  1. Isolation is built in

    Every ticket, article and agent belongs to a client workspace. Only the MSP Admin role can see across them.

  2. No per-client surcharge

    Add as many clients as your plan allows, without a fee for each new tenant.

  3. New clients in minutes

    Name, domain, contact and plan. The workspace and its portal are ready as soon as you save.

Other teams we build for

Not quite your shape?

Let’s talk

Let’s look at your setup.

Thirty minutes, your real queue, no slide deck.

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