DeskAI by Deskyon
One platform for the whole support operation.
Intake, triage, resolution, knowledge and reporting in one product rather than five integrations, running on our cloud or on your own infrastructure.
Connects to the tools your team already runs
- Slack
- Microsoft Teams
- Microsoft 365
- Entra ID SSO
- IMAP & SMTP
- Webhooks
- REST API
- Embeddable widget
What is inside
Nine modules, one data model.
Every module shares the same tickets, people and permissions. None of them is a separate product with its own login.
- AI TriagePriority, category, summary, routing and a draft reply on every ticket as it arrives.
- TicketingThe full lifecycle, with SLA targets, internal notes and satisfaction surveys.
- Knowledge BaseArticles suggested while people type, and used as context for AI drafts.
- AnalyticsVolume, SLA attainment, agent performance and CSAT, with scheduled reports.
- Shared email inboxSupport email lands in one inbox and becomes a ticket in a click, with replies threaded back onto it.
- Service catalogueRequest forms with their own questions in the employee portal, and an approver's yes before IT starts.
- Asset trackingDevices and licences linked to the people who use them and the tickets they come up in.
- AutomationsConditions and actions that assign, prioritise, tag and close tickets without anyone clicking.
- MSP consoleIsolated client workspaces, per-client portals and cross-client oversight.
Try it now
One request. Every module.
Ravi's laptop is out of warranty. Request a replacement as Ravi, approve it as Ravi's manager, and hand one out from stock, all on the same records. Or take the full test drive: DeskAI itself, on sample data for Deskyon.
Three things to try
- Request a replacement laptopAs Ravi, in the employee portal. The form is the catalogue item's own.
- Approve it as Ravi's managerNothing reaches IT's clock until Dana says yes.
- Hand one out from stockThe laptop, the ticket and Ravi are now linked records.
Sample data for Deskyon, run in your browser with DeskAI's own catalogue and SLA code.
Where it runs
Two ways to deploy, same product.
Deskyon cloud
We provision and run your workspace, so your team starts on tickets rather than on servers.
- Set up with you by our team
- US or EU data residency
- Nothing to install
Your own infrastructure
Deploy DeskAI with Docker when ticket data needs to stay inside your network.
- Docker and Docker Compose setup
- Your database, your backups
- Your own Anthropic API key
Let’s talk
Put a week of tickets through it.
The test drive shows how it fits together on sample data. The demo puts your own queue through it.