For enterprise
Service desk infrastructure that survives a procurement review.
Single sign-on, role-based access, audit logging and the option to run the platform on your own infrastructure. Built for many departments, not one team.
Built for enterprise organisations
What you get, specifically.
SSO and SCIM
Connect Microsoft Entra ID or another SAML 2.0 provider, with SCIM provisioning on Enterprise.
Routing by department
Send tickets to the right team based on department, location or keywords in the request.
Role-based access
Access follows responsibility, so each role sees what its job needs and nothing more.
Audit logs
Actions are logged with timestamp and identity, and can be exported for compliance review.
SLA tiers by business unit
Different response targets for different departments or requester tiers, side by side.
Run it yourself
Deploy DeskAI with Docker on your own infrastructure when data needs to stay in-house.
Why teams like yours pick it
Three honest reasons.
Security you can inspect
Encryption at rest and in transit, role-based access, audit logging and US or EU data residency.
AI you can see
Every AI decision sits on the ticket in plain view, and a person can change it.
Contracts that fit
Volume pricing, MSA and DPA available. Tell us what your legal team needs to see.
Other teams we build for