Analytics
Numbers you can act on this week.
Live views of ticket volume, SLA attainment, agent performance and satisfaction, plus summaries that arrive by email so nobody has to remember to look.
The analytics dashboard is included on Team plans and above.
Try it now
A month of tickets. Where did SLA slip?
Sample tickets for Deskyon, scored with the same SLA code the Analytics page runs. Find what missed and change a target. Or open the full test drive to work the queue against the clock and watch the numbers move.
Three things to try
- Find where SLA slipsOpen a priority to see which tickets missed and whose they were.
- Change a targetLow tickets miss over weekends. Give Low 72 hours and watch attainment move.
- Work the queue liveResolve tickets against the clock and watch the dashboard update, in the full test drive.
A month of sample tickets for Deskyon, scored with DeskAI's own SLA code in your browser.
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What it does
The parts that matter.
SLA attainment
Breach rate by priority and team, so you can tell whether the problem is capacity or process.
Agent performance
Tickets resolved, average response time, resolution rate and satisfaction, per person and per team.
Satisfaction trends
Survey results after resolution, with rating breakdowns and the comments behind them.
Reports that arrive
Schedule summaries by email, or export to CSV for the people who need the number but not the tool.
How it works
Three steps, none of them yours.
Everything is recorded
Created, assigned, replied, resolved. Every ticket event is stored with its timestamp as it happens.
Dashboards stay current
The dashboard reads the ticket data directly and refreshes every minute while it is open. No export step, no overnight wait.
Share it outward
Filter by period, or by client for MSPs, then export or schedule an emailed summary.
Elsewhere in DeskAI
It does not work alone.
- AI TriageDeskAI reads every incoming ticket, sets its priority and category, writes a one-line summary, routes it to the right person and drafts a reply, before anyone on your team opens it..
- TicketingThe full lifecycle in one place: intake, assignment, internal discussion, resolution and satisfaction surveys, with SLA targets watching every ticket..
- Knowledge BaseA searchable library of how-tos and fixes.
Let’s talk
See it run on your queue.
Bring a week of real tickets. We will show you what DeskAI would have done with each one.