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Ticketing

A service desk that works the way your team does.

The full lifecycle in one place: intake, assignment, internal discussion, resolution and satisfaction surveys, with SLA targets watching every ticket.

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An illustration of Ticketing in DeskAI

Try it now

Try to close this without a note.

A ticket, the way an agent sees it. Reply, leave a note only your team can read, and see what the requester sees. Or open the full test drive and work a whole shift.

Open the full test drive

Three things to try

  1. Try to resolve it without a noteDeskAI will not let a ticket close without saying what fixed it.
  2. Leave an internal noteThen switch to Grace's view. Your note is not there.
  3. Resolve it properlyGrace sees your resolution note. DeskAI surveys about 1 in 10 resolved tickets; this one gets a survey.

A sample ticket. Its priority, category and AI draft come from a recorded AI run; Grace's replies are written for the demo.

Work a full shift
#2049HighOpen

Locked out of DocuSign after changing my phone

Grace O'Neill · Legal · via email · 1h 40m ago

SLA due in 2h 20m · 4h High target
Team · category

Service Desk · Account Access

  1. Grace O'Neill1h 40m ago

    I got a new phone over the weekend and now DocuSign asks for a code from my old authenticator app. I have two contracts that need signing today.

  2. AI triaged: High · Account AccessAI · 1h 39m ago
  3. Routed to team: Service DeskRule · 1h 39m ago
  4. Assigned to YouJordan Reyes · 1h 36m ago

What it does

The parts that matter.

  • A lifecycle with nothing lost

    Open, assign, escalate, resolve. A resolution note is required before a ticket can be resolved or closed.

  • SLA targets per priority

    Response targets attach by priority, and the queue shows which tickets are closest to breaching.

  • Rules and automations

    Route and update tickets on keyword, priority, category or requester, without anyone doing it by hand.

  • Threads that keep context

    Public replies, internal notes only agents can see, attachments and AI drafts, in one readable conversation.

How it works

Three steps, none of them yours.

  1. Created and triaged

    Submitted by email or the portal, then classified and assigned before anyone opens the queue.

  2. Worked from the queue

    Agents see their tickets by priority and SLA pressure, and reply from a draft rather than a blank box.

  3. Resolved and measured

    A resolution note is recorded, the requester is notified, and an optional satisfaction survey goes out.

Elsewhere in DeskAI

It does not work alone.

See the whole platform

Let’s talk

See it run on your queue.

Bring a week of real tickets. We will show you what DeskAI would have done with each one.

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