For IT teams
An internal helpdesk people actually use.
Internal service desks lose to email because email is easier. DeskAI wins by being easier still: a portal that often answers the question itself, and a queue where urgent really means urgent.
Built for internal it and helpdesk
What you get, specifically.
A portal with no sign-up
Employees submit requests with their name and email. No account, no training, no friction.
Priority that means something
Critical issues rise automatically, so nothing urgent is buried under routine requests.
SLA targets that hold
Response targets per priority, with the queue ordered by what is closest to breaching.
Assets alongside tickets
Track devices and licences in the same system as your tickets, linked to the requests they come up in.
Slack and Teams
Employees raise requests by messaging IT in Slack or Teams and get the answer there. Critical, assigned and resolved tickets post to your team's channel.
Roles that fit the team
Agents work tickets. Admins manage settings, agents, email and billing.
Why teams like yours pick it
Three honest reasons.
Live the same day
Connect your support inbox, add your team, share the portal link. Do it yourself, or have our team set it up with you for free.
Fits the stack you have
IMAP and SMTP email, Slack and Microsoft Teams, and SAML single sign-on for agents on Business plans and above.
Fewer emails to your inbox
When the portal is faster than writing an email, people stop writing emails.