AI Triage
Stop sorting the queue. Start with it sorted.
DeskAI reads every incoming ticket, sets its priority and category, writes a one-line summary, routes it to the right person and drafts a reply, before anyone on your team opens it.
Try it now
Hand it a ticket. Watch it work.
This is the real triage DeskAI runs on new tickets, not a video. Send one below, or open the full test drive and work the queue as the agent.
The result lands here
Priority, category, a summary, the fix, who it goes to, when the SLA runs out, and a reply ready to send.
What it does
The parts that matter.
Priority and category on arrival
Critical, High, Medium or Low, plus a category, set from the subject and body the moment a ticket lands.
Routed to the right person
Smart routing matches the ticket's category to the specialties of your agents and teams.
A draft reply waiting
Each ticket arrives with a suggested fix and a complete draft reply, ready for an agent to review, edit and send.
Every call can be changed
Priority, category, summary and draft sit on the ticket in plain view, and agents can change any of them.
How it works
Three steps, none of them yours.
The ticket arrives
By email, through the employee portal, in Slack or Teams, or through the API. It enters one queue in one format.
The AI reads it
Subject and body are analysed. Priority, category and a one-sentence summary are attached to the ticket.
It is routed and drafted
The ticket goes to the best-matched agent or team, with a suggested fix and a draft reply waiting.
Elsewhere in DeskAI
It does not work alone.
- TicketingThe full lifecycle in one place: intake, assignment, internal discussion, resolution and satisfaction surveys, with SLA targets watching every ticket..
- Knowledge BaseA searchable library of how-tos and fixes.
- AnalyticsLive views of ticket volume, SLA attainment, agent performance and satisfaction, plus summaries that arrive by email so nobody has to remember to look..
Let’s talk
See it run on your queue.
Bring a week of real tickets. We will show you what DeskAI would have done with each one.