Assets

Assets are the devices and licences your team looks after: workstations, servers, network gear, mobile devices and software.

Recording assets

Go to Assets and click Add Asset. Record the model, serial number, warranty date, status and the email of the person it’s assigned to.

Assets on tickets

Every ticket has an Assets card showing the requester’s own assets. Link adds one to the ticket; search to link any other asset, or Assign an unassigned one from stock to the requester (for example, a laptop for a new starter). Links and assignments are recorded on the ticket’s timeline.

People and history

An asset’s details list the tickets it was linked to and its person’s other recent tickets, and a customer’s profile lists the assets assigned to them.