Employee portal

The Employee Portal is a public URL where your employees can submit support tickets without a DeskAI account.

Finding your portal URL

Go to Admin Portal. Your portal URL is shown in the Portal section. It looks like: https://yourdomain.com/portal?client=YOUR_ID

Sharing with employees

Share the URL via email, intranet, or Slack. Employees do not need to register. They just enter their name, email, and describe the issue.

What happens

Tickets submitted through the portal land in your ticket queue straight away. Routing rules, automations and AI triage run on them the same way as any other ticket.

If you have a service catalogue, Raise a Request shows it first, with a Something else? option for anything that isn’t listed.