Azure AD / SSO

Allow your agents to sign in with their Microsoft work accounts. Available on Business and Enterprise plans.

Setup in Azure

1. Go to the Azure Portal → Azure Active Directory → App Registrations.
2. Click New Registration. Name it “DeskAI”.
3. Set the redirect URI to https://yourdomain.com/api/auth/microsoft/callback
4. After creation, copy the Application (client) ID and Directory (tenant) ID.
5. Go to Certificates & secrets → New client secret. Copy the value immediately.

Setup in DeskAI

1. Go to Admin Portal → Azure AD.
2. Paste the Tenant ID, Client ID, and Client Secret.
3. Click Save. Agents can now use “Sign in with Microsoft” on the login page.